FAQ
1. Do you ship internationally?
We currently only deliver within Sweden.
2. How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 2–5 business days.
3. How much is shipping?
Shipping fees are calculated at checkout based on your order.
4. Can I track my order?
Yes! A tracking number will be sent via email once your order ships.
5. What materials are your jewelry made of?
Most of our jewelry is sterling silver (925). Some items may have gold plating or other premium materials.
6. How do I care for my jewelry?
Keep away from water, perfume, and chemicals
Store in a dry, cool place
Clean with a soft cloth
7. Can I return or exchange items?
Yes, within 14 days of receiving your order. Conditions:
Items must be unused and in original packaging
Earrings cannot be returned if the seal is broken
Customers pay return shipping unless the item is defective
Contact us at support@delulujewelry.se to start a return or exchange.
8. How do I find my ring size?
See our Ring Size Guide on each product page for accurate measurements.
9. What if my jewelry is damaged or defective?
Email support@delulujewelry.se with photos. We will replace or refund your item promptly.
10. How can I contact customer service?
Reach us at support@delulujewelry.se, and we’ll reply within 24–48 hours on business days.